Shipping policy

Thank you for supporting Decolonial Clothing! Below is our updated shipping and return policy to ensure a clear and seamless experience for our customers:

Shipping Policy

  1. Processing and Printing Time:

    • Orders are processed within 3-5 business days (excluding weekends and holidays) after payment is confirmed.
    • Orders are printed and packaged within 2-3 days after your order has been processed.

  2. Shipping Costs:

    • Shipping fees are calculated at checkout and are based on your location and order size. 
    • We are not responsible for delays caused by the shipping carrier or customs processing.

  3. Tracking Information:

    • Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.

  4. Lost or Damaged Items:

    • If your package is lost or damaged during transit, please contact us at decolonialclothingco@gmail.com. While we cannot guarantee refunds for lost items, we will do our best to assist you in filing a claim with the carrier.

       

    •  Refunds for Late Deliveries:
      Shipping refunds are only eligible if your order hasn't been delivered or shipped 30 days after your order date. Please remember to allow 5-7 days for processing and printing prior to shipment.
    • Stolen Packages:
      We are not responsible for stolen packages that are confirmed delivered to the address provided on your order. 

     

    We partner with Canada Post and Chit Chats as our couriers to savely deliver your packages.